Check-in time starts from 14.00 WIB, and check-out time is until 12.00 WIB.
Early check-in and late check-out requests are subject to room availability.

At the moment, pets are not permitted at Prime Park Hotel Pekanbaru, to ensure comfort and convenience for all guests.

Prime Park Hotel Pekanbaru provides complimentary parking for in-house guests.
Our parking area is designed to accommodate both business and leisure travelers.

Yes, complimentary high-speed Wi-Fi is available in all guest rooms and public areas.

The closest airport is Sultan Syarif Kasim II International Airport (PKU), located approximately 5 minutes from the hotel, depending on traffic conditions.

Yes, Prime Park Hotel Pekanbaru provides an airport shuttle service for guests.
This service is available based on schedule and prior arrangement. Please contact our Front Desk for assistance.

Yes, Prime Park Hotel Pekanbaru is designed to provide wheelchair accessibility in key public areas, including hotel entrances and common facilities.
Our team will be happy to assist guests with special accessibility needs to ensure a comfortable stay.

Yes, Prime Park Hotel Pekanbaru provides both smoking and non-smoking rooms, subject to availability.
Guests are kindly requested to inform their preference at the time of reservation.

Smoking is strictly prohibited in non-smoking rooms.
A cleaning charge will apply if smoking is detected in a non-smoking room, to maintain comfort for all guests.

If you believe you have left an item at the hotel, please contact our Front Desk as soon as possible with details of the lost item and your stay. For assistance, call +62 761 7878 222 or +62 811 7078 222.